Refund Policy

1. Returns and Refunds

At Crumbly Creations, we are dedicated to creating delicious and high-quality cakes. If you are not completely satisfied with your purchase, please review our return and refund policy below.

2. Eligibility for Refunds

• Custom cakes and orders: If you are not satisfied with your custom cake order (e.g., design, decoration, or flavor), please contact us within 2 days of receiving the cake. We will offer a rework of the cake or a partial refund depending on the situation.
• Standard cakes: If the cake you purchased is damaged or defective, please notify us within 2 days of receipt. We will offer a replacement or refund depending on the issue.
• Products (e.g., cupcakes, pastries): If you are not satisfied with any other product purchased, please contact us within 2 days for a replacement or partial refund.

Proof of purchase is required for all refund requests.

3. Refund Process

To request a refund, please contact our customer service at [email protected] with your order details and any supporting documentation or photos.

Refunds for cakes or products will be processed within 7 business days and credited to the original payment method or issued as store credit.

In case of a custom cake issue, we may offer a rework or partial refund depending on the situation.

4. Cancellations and Changes

Cancellations or changes to custom cake orders must be made at least 48 hours before the scheduled pickup or delivery time. Cancellations made within 48 hours may incur a cancellation fee or result in a partial refund.

5. Late or Missing Refunds

If you have not received your refund within the stated processing time, please check with your bank or payment provider.

For further assistance, please contact us at [email protected].

We reserve the right to update this Refund Policy at any time. For any questions or concerns, feel free to reach out to our customer support team.